Hi,
We've prepared a new site template for you to use: Help Desk site. Just download and run the installer to automatically install and configure the template and get the following functionality:
- Create service requests - anyone can create a new service request, including the end users. Unassigned requests can then be forwarded to specific handlers byt the service representatives.
- Monitor the resolution process - create tasks from within the service request and log every resolution step you take.
- Complete the request - set request status to Closed to remove the request from the list of active requests.
- Create KB articles - the site also contains a KB system based on a wiki library. Articles can be created directly or generated from past service requests with a click of the mouse!
- Manage keywords - assign requests and KB articles to keywords. Keyword can be created on the fly. You can search by them and even assign experts to them.
And as with all our site templates, you can modifiy it any way you see fit! It is basically a SharePoint site after all.
The template's installation wizard will install trial versions of our products used in creating the template, you can try them out for 30 days without any obligation.
Get the template now from here. The template works great on both WSS 3.0 and SharePoint Foundation 4.0.
Loading...
Add your comment
Comments are not meant for support. If you experiencing an issue, please open a support request.
Reply to: from
ULTIMATEforms is a complete platform that enables everyone to easily create and maintain Microsoft SharePoint-based business solutions without a single line of code
Powerful Forms
State-of-the-art responsive forms, complete with tabs, permissions, dynamic rules, repeating sections, electronic signatures and advanced validation, powered by our AI-assisted form generator
Powerful Automation
Replace complex workflows with simple, but powerful actions to create and update data inside SharePoint and in a variety of integrated applications and databases
Powerful Reporting
Transform data into actionable insights with detailed exportable reports, sophisticated dashboards, color-coded calendars and dynamic charts
100’s of Templates
Build and replicate business solutions with ease, selecting from our vast free library and creating your own custom templates, all installed with a single click
Dive deeper
Watch a short introductory video showcasing the different unique capabilities of UltimateForms.
