Customer Support System in SharePoint
What is your process for providing support to customers? What does your support form look like? Do you have a dynamic system to handle requests from your customers, route the request and automatically handle follow ups? Would like to use your SharePoint platform to handle these requests?
Join us for our next presentation showing how to set up your own solution including a public facing customer support form.
This system incorporates these key features:
- Simple easy-to-use form for customer support requests
- Assign support ticket to responsible employee
- Use status tracking and update functions
- Automatic email updates to customer and employees
- Dynamic dashboards to check ticket status
- Ensure excellent customer service and communication
Sign up for our presentation to see just how easy it is to set up your own Customer Support System using SharePoint and Ultimate Forms.