Computer service requests submitted by phone or email give IT teams incomplete information before they begin troubleshooting. The nature of the problem is described vaguely. The device details are missing. Contact information arrives in inconsistent formats. The result is a follow-up conversation that delays the service call and adds unnecessary overhead to a process that should be straightforward.
The Computer Service Request template for SharePoint, built with Infowise Ultimate Forms, gives employees a clean, easy-to-use form to describe their computer issue and provide their contact details — creating a structured, consistent record for the IT team to act on without additional clarification.
How it works
The service request form
Employees submit a service request through a simple, straightforward form that captures the essential information the IT team needs to assess and respond to the issue — the employee's name and contact details, their location or department, a description of the problem they are experiencing, and any relevant details about the device or the circumstances of the issue. The form is designed to be quick to complete, presenting only the fields that are genuinely needed rather than overwhelming the employee with unnecessary questions.
A centralized request queue
Every submitted request is stored as a structured record in a standard SharePoint list. The IT team has a single, searchable view of all incoming service requests — filterable by submission date, requester, location, or status — giving clear visibility of the service queue without relying on a shared inbox or verbal communication. Requests can be assigned to the appropriate technician and tracked through to resolution within the same list.
Extendable to your IT service process
The template is a ready-to-use starting point that can be adapted and extended as needed. Additional columns can be added to capture device type, asset tag, operating system, or any other information relevant to your IT service workflow. Automated acknowledgement notifications can be sent to the requester on submission. Assignment alerts can notify the responsible technician when a request is allocated to them — all using Ultimate Forms Actions and Alerts without any development work.
What you get
- A simple, structured computer service request form capturing problem description and requester contact details
- Every request stored as a structured, searchable record in a centralized SharePoint list
- A clear IT service queue visible to the team without monitoring a shared inbox
- Configurable columns to capture device details, asset information, or any other relevant data
- Extendable with automated acknowledgement emails and technician assignment alerts using Ultimate Forms
- Free for all Ultimate Forms customers, installed automatically with a single click
Built on standard SharePoint lists
The Computer Service Request system is built entirely on standard SharePoint lists. There is no external data storage and no custom interface. All request records stay inside your SharePoint environment, governed by your existing permissions and data policies. The system can be extended or adapted at any time in the browser by the administrator who manages the site.
Read detailed installation instruction.
