As you may have read from my most recent article, Issue Tracking is in my opinion one of the most important quality control tools available to modern business. Issue tracking allows you to keep a close eye on problems, helping you ensure that they are resolved effectively and in a timely manner, so as not to negatively affect your business’s prosperity. What was once a highly involved and rather difficult logistical headache has now become a streamlined and efficient process with the help of digital issue tracking tools. In this article, I’ll be exploring one particular platform for issue tracking, Microsoft Sharepoint, along with a series of issue tracking and quality control tools our team here at Infowise has built to make SharePoint even better. If you want to learn more about issue tracking from a broader standpoint, I invite you to check out my last article, which is the first in a three-part series on the subject. Without further ado, let’s check out some of Infowise’s Sharepoint issue tracking tools.
Helpdesk is for all intents and purposes the basis of all our issue tracking solutions. It is a dynamic form format created with our proprietary Ultimateforms software and includes standard fields for issue tracking along with integration through email. The Helpdesk solution is a general-purpose issue tracker that can be used for a variety of scenarios, including both internal and end-user problem-solving. The default ticket layout includes two tabs, one with fields for relevant information on the issue, and one for the status of the solution. I recommend Helpdesk as a good place to start with general issue tracking as it is rather flexible and can work with most businesses. The third part of my series on issue tracking will be specifically on Helpdesk, so look out for that if you are looking for a more in-depth exploration of the product.
2: Audit Management
The audit format is similar to Helpdesk except that it is geared toward internal analysis of workflow and employee action. Auditing is a business’s time to introspectively analyze its patterns and actions in order to gain a better understanding of its shortcomings, and Infowise’s audit tool will allow you to do just that seamlessly through Sharepoint. This tool, like all others on Ultimateforms, can be customized to suit the exact specifications of your business; and in the context of an audit, likely will be.
3: Bug Tracker
This Ultimateforms tool is similar to helpdesk except that it is designed specifically for identifying and solving software bugs in a given digital product or workflow. Bug trackers of some sort or another have been used since the very beginning of computation due to the fact that so many problems can come about when dealing with the complexity of code. Our Bug Tracker is a simple and effective way for your team members to identify issues so that your team can get to work resolving them.
4:Feedback and Guestbook
The feedback and guestbook forms are not necessarily Issue Trackers per se, but they can help your team identify shortcomings and then act to resolve them. These tools enable your customers to provide valuable input, both negative and positive. This information can be used to lean into strengths or patch up weaknesses, ensuring that your business presents its best face to future customers.
5:Customer Complaint Form
Customer complaints are usually urgent issues, as the customer has gone out of their way to create a complaint and likely feels slighted in some way. The Ultimateforms customer complaint form facilitates fast and effective identification and tracking of the customer’s issue, allowing the team to learn about and then update the ticket as it moves from complaint to a solution. Complaints have the potential to hurt a business's reputation if left unchecked, so it’s important to use a tool like our issue tracker to make sure your team is able to put out fires as quickly as possible.
Infowise recognizes the importance of issue tracking in business today, and because of that, we have made a series of tools to enable businesses to effectively deal with their problems. In a time where online reputation can make or break a business and word travels at the speed of a review post, solving issues quickly and completely has never been more important. Infowise has created a collection of template tools that can be used, but Ultimateforms is highly customizable and can be configured to suit your exact needs as a business, so whether you use a template or customize something new, Ultimateforms will undoubtedly benefit your issue tracking process. If you have any questions about issue tracking or Ultimateforms, please feel free to contact us here at infowise, or read on in the three-part series I’m doing on issue tracking in business!
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