Explore Infowise SharePoint Solutions for Issue Tracking: A One-Stop Guide to Enhancing Business Efficiency and Customer Service
Amir Shingray
Amir Shingray
January 12, 2024 | Enterprise

Harness the Power of Infowise SharePoint Solutions for Enhanced Issue Tracking

In our latest post, we delve into the realm of issue tracking, a key area of focus this month. Notably, ULTIMATEFORMS, Infowise's flagship software product, is inherently equipped with robust tracking capabilities at its core. While the Infowise Helpdesk stands out as a preferred choice among our users, the comprehensive functionalities in forms, data management, and approval processes in ULTIMATEFORMS add significant value to our suite of solutions. Additionally, we also highlight a selection of other issue tracking applications available for a free trial, offering a diverse range of options to meet various needs.

The Essence of Infowise Solutions

At the core of Infowise Solutions is the Ultimate Forms feature, a robust platform designed to streamline business processes. Its versatility lies in its ability to create dynamic forms, pivotal for effective issue tracking. This functionality allows businesses to capture, monitor, and resolve issues efficiently, ensuring that nothing falls through the cracks.

The ease of customization and repurposing of these solutions is a significant advantage. Businesses can adapt the forms to meet their needs, making tracking and resolving issues more streamlined and effective.


Practical Applications: Infowise ULTIMATEFORMS in Action

Infowise Ultimate Forms shine in their practical applications, offering solutions like:


Customer Feedback Solution

Infowise's Customer Feedback solution is a powerful tool designed to capture valuable insights from clients. By using dynamic forms created with Ultimate Forms, businesses can easily gather feedback on their services, providing a clear window into customer satisfaction and areas for improvement. The main list is meticulously configured to collect comprehensive information, which is instrumental in establishing a Customer Satisfaction ranking. This tool's adaptability makes it particularly user-friendly; businesses can customize the template to suit their unique needs, rephrasing questions or adding new ones and even enabling fully anonymous submissions. This flexibility ensures companies can tailor the feedback process to yield the most constructive and relevant information.


Customer Complaint Registration

Handling customer complaints efficiently is crucial for any business, and Infowise's Customer Complaint Registration tool is tailored to this task. It enables customers to register detailed complaints, including the ability to embed screenshots, which adds a layer of clarity to the communication. This tool is about registering complaints and effectively managing them – from analyzing the root cause to documenting and tracking preventive measures. The streamlined process ensures that every complaint is addressed thoroughly, promoting a culture of responsiveness and attentiveness to customer needs.


Bug Tracker

The Bug Tracker solution by Infowise is an invaluable asset for software development teams. It provides a structured environment to enter, monitor, and resolve software bugs. The color-coded view of bugs allows for easy categorization and prioritization, while the ability to create and track multiple tasks associated with each bug ensures thorough management of the resolution process. This solution's strength lies in its ability to maintain a detailed history of resolution steps, facilitating a clear understanding of issues and their rectification over time. It's a comprehensive tool that enhances the efficiency and effectiveness of the Bug Tracking and resolution process.

IT Service Request Form

The IT Service Request Form Template simplifies the submission and management of IT service requests within an organization. It serves as a standardized method for employees to request various IT services, from software installations to hardware repairs. The form is designed to capture all necessary details, such as the requester's department and job title, ensuring accurate and efficient processing. This comprehensive approach not only improves communication between users and IT personnel but also accelerates issue resolution, thereby enhancing overall organizational efficiency.


Technical Support Request Form

Infowise's Technical Support Request Form is designed to streamline the reporting and resolving of technical issues within large companies. It allows employees to communicate their problems to the IT support team efficiently, ensuring swift resolution. The form covers all essential aspects, from contact information to the nature of the issue (hardware or software), and even allows for uploading relevant attachments like error messages. This organized approach enables the support team to prioritize issues effectively, improving productivity across the organization. By capturing additional details like previous occurrences and preferred contact times, the form further enhances the support team's ability to provide tailored solutions, thereby minimizing downtime and ensuring efficient technical support.

Engaging Through Education: Webinars, Tutorials, and Documentation

Infowise goes beyond just providing tools; it ensures users are well-equipped to use them effectively. This is achieved through:

  1. Webinars: These interactive sessions provide real-time insights and demonstrations, guiding users through various functionalities and best practices in issue tracking.
  2. Tutorials: Step-by-step guides offer a hands-on approach to learning, making it easier for users to understand and implement various features within their own business contexts.
  3. Documentation: Comprehensive documentation serves as a reference point, offering detailed information about every aspect of Infowise solutions, from basic setup to advanced features.


Infowise Ultimate Forms are a testament to how technology can simplify and enhance business processes. By offering free, customizable, and easy-to-use solutions, Infowise not only helps in effective issue tracking but also empowers businesses to operate more efficiently. The added educational resources ensure users are well-equipped to make the most of these tools, making Infowise a comprehensive solution for any business leveraging SharePoint.


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Comments are not designed to replace support calls. If you have a specific issue with one of our products, please send an email to support@infowisesolutions.com to open a support ticket.


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