We’re all familiar with using support ticketing systems. Fill out a form to report an issue and then a support agent works on your request. You get emails when there are updates or questions and then hopefully the issue is soon resolved.
These days, your organization should do better. Help requests fall into patterns. That is to say that similar issues tend to repeat. In many cases these issues can be resolved by providing simple steps to resolve the problem. When an issue is being reported, you should automatically provide information which may resolve the issue.
By creating a knowledge base of information and resolution for common requests, you can reduce support tickets and increase efficiency.
We’ll show how you can set up your own Guided Support System with these key features:
- Dynamically prompt the user with information related to request before it is submitted
- Allow users to alternative resolution path instead of creating unnecessary tickets.
- Increase efficiency and eliminate wasted time on repeat issues
- Easy to maintain knowledge base to address common issues
- Steer your users to a solution without wasting any time
Sign up for our webinar to learn how you can easily incorporate a Guided Support System into your own SharePoint support process.
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Pre-Built Solutions That Get You Started Fast
