Interactive Guided Support in SharePoint

Webinar | All webinars and workshops
Aired: 16-Sep-2021

We’re all familiar with using support ticketing systems. Fill out a form to report an issue and then a support agent works on your request. You get emails when there are updates or questions and then hopefully the issue is soon resolved.

These days, your organization should do better. Help requests fall into patterns. That is to say that similar issues tend to repeat. In many cases these issues can be resolved by providing simple steps to resolve the problem. When an issue is being reported, you should automatically provide information which may resolve the issue.

By creating a knowledge base of information and resolution for common requests, you can reduce support tickets and increase efficiency.

We’ll show how you can set up your own Guided Support System with these key features:

  • Dynamically prompt the user with information related to request before it is submitted
  • Allow users to alternative resolution path instead of creating unnecessary tickets.
  • Increase efficiency and eliminate wasted time on repeat issues
  • Easy to maintain knowledge base to address common issues
  • Steer your users to a solution without wasting any time

Sign up for our webinar to learn how you can easily incorporate a Guided Support System into your own SharePoint support process.

At Infowise, we serve as your strategic partner, assisting public and private enterprises in your digital transformation endeavors with our salable, smart, and robust tools, software, and applications. Our product Infowise ULTIMATEforms contains 20 individual SharePoint components, developed to give you the power to innovate, automate, and scale up your processes. ULTIMATEforms helps you create amazing, advanced business solutions based on your SharePoint lists and document libraries, using nothing but your browser! Anything from simple Leave Request or Expense Report and all the way to complex Help Desk or Project Management solutions can be built in minutes, without writing a single line of code.

Click here to download Infowise ULTIMATEforms free 30-day trial. Then go ahead and create an unlimited number of business process applications. Or even better, do you want to start with a fully-built solution? Click here and browse our vast business solution library, install and re-purpose to service your needs, free of charge.

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