Documentation

Do your products support SharePoint 2013+?

Yes, all of our products have been tested with SharePoint 2013+. We are committed to supporting these versions in the near future in our current and future products.

What is a Trial Version?

Trial version is a full-featured product limited to 30 days, starting from installation. Trial installation can be upgraded to full versions by simply entering a valid License Key. You receive your license key[s] upon purchase.

How are the products installed?

Except for Office 365 apps, all our products are installed using SharePoint Solution files (WSP). This ensures quick and easy installation on all servers by running the setup only once. Also, if you are not satisfied for any reason, a complete uninstall is a breeze.

Office 365 apps are installed on your tenant through the SharePoint App Store. For more information please go to the Office 365 Apps menu, or click here.

What is Annual Support?

Purchasing a product grants you a license to use it. To receive assistance on installation, usage or configuration, you need a support plan. Please note that bug fixes are not considered support and are free of charge. The annual support also ensures faster response times when submitting reports on suspected bugs. We will provide an initial response within a 4 hour period during business hours, as opposed to up to 2 business days for customers without a support plan. Additionally, purchasing an annual support plan entitles you to the right to download and install both minor (bug-fix) and major (additional features) releases during the entire period of your annual support or its renewal periods. Please note that we do not support issues arising from non-product related software or hardware problems or failures, or incompatibilities with 3rd party components.

I bought one of your products, can I install newer version?

Yes, all you can install revision upgrades with no extra charge. Major and minor upgrades (e.g. from version 1.0.X to 1.1.X or 2.X.X) require Annual Support or a new license key.

I can't find Infowise Capability Dashboard

Infowise Capability Dashboard is part of InfowiseTrialHelper solution. It is install/upgraded by all our products. First make sure you have at least one Infowise product installed. Then ensure InfowiseTrialHelper is listed in Central Administration under Farm Solutions (Solutions in 2007). A hidden farm feature must be activated for the dashboard to be displayed in menu, make sure it is activated by running the following PowerShell script: Enable-SPFeature -Identity 1697C504-7622-4de3-AAA6-C660EF774814

How to unistall your product?

Just run the installation again and choose Remove. The installer version needs not to be the same as the one originally installed.

How do I upgrade?

Run the installation package of the new version, choose Upgrade to remove the old version and install the new one.

What is Infowise Trial Helper solution?

This module is installed by all of our products and is responsible for product registration, trial version and other housekeeping activities

I receive an error during installation 'Exception has been thrown by the target of an invocation'

The system cache is out of date, refer to the following instructions: http://support.microsoft.com/kb/939308