SharePoint components - business processes without development, InfoPath, SharePoint Designer or workflows. SharePoint Services, SharePoint Foundation & SharePoint Server 2007-2013.

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  • Internal company help desk with knowledge base

    Enter and manage service requests of your employees using an interactive, user-friendly SharePoint site. Create service requests, monitor the resolution process, generate and track related tasks and even automatically convert any service request into a KB article!

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  1. Service requests can be entered by service representatives, directly by end users or emailed in. End users will only be able to edit a subset of columns relevant to ticket creation. You can set up alerts to notify the support team when a new ticket is created
  2. The request needs to be assigned to a specific person responsible for resolving the issue. A customizable email message is then sent to that person automatically.
  3. Once assigned, the resolution steps are entered as they are taken in an iterative process, until the request can be closed. You can break down the resolution process into a set of task and track each task on an individual basis. Each task can be assigned to a different person and have its own due date and progress status.
  4. Once resolved, the service request can be used as a basis for a KB article. With a single click of the mouse you can generate a new KB article containing the resolution steps of the request. You can then edit the text of the article separately from the underlying support ticket, while still linking to it for reference.
Any request or KB article can reference keywords. You can then view the most popular keywords and assign experts to them. You can also create a support FAQ for self-help.

Upon site creation you need to add your users to the site groups. Once the site groups are populated, you can start using the process. Feel free to modify the site in any way you deem fit, adding or removing columns, adding or modifying list views or changing the homepage layout. The installed products will function fully for 30 days, after which you need to purchase licenses to continue using the site.

All templates require US English language pack to be installed on the server.
Our templates can be installed on basic WSS 3.0 or SharePoint Foundation 4.0/5.0 farm.

This business process is available for download as a self-installing, self-configuring site template for Windows SharePoint Services 3.0 and SharePoint Foundation 4.0/5.0 (SharePoint 2007-2013).

The template itself is free to use, but it is based on our commercial products listed under the Components tab. Trial versions of the products are installed automatically by the template.

You'll be happy to know that once purchased, the products can be used to improve all sites, based on our templates or the ones you create yourself.