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Service requests can be entered by service representatives or directly by end users. End users will only be able to edit a subset of columns relevant to ticket creation. You can set up alerts to notify the support team when a new ticket is created
- The request needs to be assigned to a specific person responsible for resolving the issue. A customizable email message is then sent to that person automatically.
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Once assigned, the resolution steps are entered as they are taken in an iterative process, until the request can be closed. You can break down the resolution process into a set of task and track each task on an individual basis. Each task can be assigned to a different person and have its own due date and progress status.
- Once resolved, the service request can be used as a basis for a KB article. With a single click of the mouse you can generate a new KB article containing the resolution steps of the request. You can then edit the text of the article separately from the underlying support ticket, while still linking to it for reference.
Any request or KB article can reference keywords. You can then view the most popular keywords and assign experts to them. You can also create a support FAQ for self-help.
Upon site creation you need to add your users to the site groups. Once the site groups are populated, you can start using the process. Feel free to modify the site in any way you deem fit, adding or removing columns, adding or modifying list views or changing the homepage layout. The installed products will function fully for 30 days, after which you need to purchase licenses to continue using the site.
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The following products are used in this site template. Trial versions of the products will be installed automatically when you download and install the site template. If you already own licenses for one or more of the products or have installed them before, the products will be updated to the latest version if necessary.
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Business Processes |
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User Interface |
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Smart List Pro
Instantly turn your SharePoint lists into full-fledged applications using tab and column permissions, Wizard mode, custom input validation, view permissions and much more
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Smart Action Pro
Save on development time by automating advanced business solutions using just your browser
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Business Processes |
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Collaboration |
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Smart Alert Pro
Take the good old alerts to a new level, with conditions, timed notifications, user-defined mail templates and much more. Define precisely what you want to be notified of and when, without flooding your inbox with useless messages.
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Project Management |
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Business Processes |
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User Interface |
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Associated Tasks Field
Turn any document or event into a full-fledged project! Assign related tasks, items and documents and manage their lifecycles, and all that from within the parent item itself. No more clicking through pages to view workflow task status, see it all at once and make your business decisions on the spot.
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Collaboration |
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Business Processes |
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Connected Field
Create cascading master-detail relationships between lookup columns in SharePoint lists and document libraries. Filter city column values by country, it is as easy as it should be!
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Smart ID Pro
Create custom document/item IDs according to your own business rules, based on functions and column values and subject to conditions. Don’t settle for what SharePoint can do, make SharePoint do what you need!
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Business Processes |
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Collaboration |
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Color Field
Bundle of Color Choice and Indicator fields, adding color-coding, custom icons, KPIs, progress bars and dynamic countdowns to any SharePoint item and view
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Every server running Windows SharePoint Services Web Application requires a license, regardless whether or not it is accessed by users. Free licenses for application servers will be provided upon request.
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License Type
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Description
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Price
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Buy
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Website License
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Single website license
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999 US$
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Buy Now
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Server License with Annual Support
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Front-end server license with a technical support plan
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2799 US$
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Buy Now
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Server License
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Front-end server license
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2499 US$
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Buy Now
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Developer License
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At least one full-priced server license is required
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449 US$
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Buy Now
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Annual Support Renewal
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Technical support plan for a year
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549 US$
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Buy Now
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Use the Buy Now links above for direct purchase using credit card or PayPal. To issue a formal quote and for payment through a Purchase Order (PO), please contact Sales
License Types
- Website License - entitles you to the right of using the products only within the SharePoint site of the solution. Using the products in any other sites of your SharePoint farm, new or existing, is not possible or permitted
- Server License with Annual Support - entitles you to the right of installing the product on one
front-end server, including the right to contact us on non-bug related issues
within the period of one year. You can use the components on any site of your SharePoint farm in any configuration. The support includes help with installation, integration
or customizations. Bug fixes are included with any license free of charge.
- Server License - entitles you to the right of installing the product on one
front-end server. Front-end server is one responding to user requests (web server).
You can use the components on any site of your SharePoint farm in any configuration. This license is not time-limited, but you are not entitled to new versions, except
for explicit bug fixes.
- Developer License - entitles you to the right of installing the product on
one front-end server in non-production environment. You can use this license for
your test/integration/pre-production farms. Note that you must order at least one
full server license to have the right to order a developer license.
- Annual Support Renewal - extends the annual support to another year. You
must order the original product with annual support to be eligible for this renewal.
Please contact us for additional licensing plans, including
volume discounts.
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