Do your products work in Office 365?
Many of our product are already available in Office Store, with more coming out soon. Visit Office 365 page on the main menu
Do your products support SharePoint 2010/2013?
Yes, all of our products have been tested with SharePoint 2010/2013 and are marked as SharePoint 2010/2013 Ready. We are committed to supporting both versions in the near future in our current and future products.
Do your products require MOSS/SharePoint Server or WSS/Foundation is enough?
Most of our products will work with the free version (WSS/Foundation), but some require features available with the server. This is mentioned in the requirements and the user guide. If something is not clear, please contact us.
What is a Trial Version?
Trial version is a full-featured product limited to 30 days, starting from installation. Trial installation can be upgraded to full versions by simply entering a valid License Key. You receive your license key[s] upon purchase.
How are the products installed?
Except for apps, all our products are installed using SharePoint Solution files (WSP). This ensures quick and easy installation on all servers by running the setup only once. Also, if you are not satisfied for any reason, a complete uninstall is a breeze.
What is Annual Support?
Purchasing a product grants you a license to use it. To receive assistance on installation, usage or configuration, you need a support plan. Annual support grants you up to 3 service calls for these issues. Please note that bug fixes are not considered support and are free of charge. The annual support also ensures faster response times when submitting reports on suspected bugs. We will provide an initial response within a 4 hour period during business hours, as opposed to up to 2 business days for customers without a support plan. Additionally, purchasing an annual support plan entitles you to the right to download and install both minor (bug-fix) and major (additional features) releases during the entire period of your annual support or its renewal periods. Please note that we do not support issues arising from non-product related software or hardware problems or failures, or incompatibilities with 3rd party components.
Why would my installation fail?
There are several things you need to check: .NET 3.5 Framework installed, you are a farm administrator, you have write access to SharePoint configuration database, the Timer service is running.
How to enable AJAX on my SharePoint 2007?
Please refer to the guide: http://www.infowisesolutions.com/ajax.aspx
I bought one of your products, can I install newer version?
Yes, all you can install revision upgrades with no extra charge. Major and minor upgrades (e.g. from version 1.0.X to 1.1.X or 2.X.X) require Annual Support or a new license key.
I just bought a license, how do I register?
First you need to provide us with your Farm ID, you can find it under Infowise Capability Dashboard in Central Administration. Go to Central Administration and locate Infowise Capability Dashboard under Operations (in 2007) or Home/System Settings (in 2010/2013). You will then receive an email from us with your license number. Find your product in Infowise Capability Dashboard and click on its registration status (should be Trial or Expired). Enter your license keys one by one. Make sure not to mix licenses of different types, such as Developer and Server licenses.
I can't find Infowise Capability Dashboard
Infowise Capability Dashboard is part of InfowiseTrialHelper solution. It is install/upgraded by all our products. First make sure you have at least one Infowise product installed. Then ensure InfowiseTrialHelper is listed in Central Administration under Farm Solutions (Solutions in 2007). A hidden farm feature must be activated for the dashboard to be displayed in menu, make sure it is activated by running the following PowerShell script: Enable-SPFeature -Identity 1697C504-7622-4de3-AAA6-C660EF774814
How to unistall your product?
Just run the installation again and choose Remove. The installer version needs not to be the same as the one originally installed.
How do I upgrade?
Run the installation package of the new version, choose Upgrade to remove the old version and install the new one.
What is Infowise Trial Helper solution?
This module is installed by all of our products and is responsible for product registration, trial version and other housekeeping activities
I receive an error during installation 'Exception has been thrown by the target of an invocation'
The system cache is out of date, refer to the following instructions: http://support.microsoft.com/kb/939308